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I received a "connection to the server failed,"could not connect to the server" or similar error.
Chances are the station you have chosen is experiencing heavy web traffic which is tying up their streaming server.
Try to connect again later, and it should be fine or report us the problem.
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In Windows Media Player, every time I try to connect it says "the specified stream type is not recognized".
If every time you try to connect it says "the specified stream type is not recognized," or you have problems seeing or hearing the content, then you might need the newest Windows codec (the compression algorithm for the media file).
Download the Windows Media 9 codec from Microsoft for the PC or Macintosh or simply reinstall Windows Media Player - the highest edition.
When you first attempted to install Windows Media Player, you may not have had the necessary permission to install software or your Internet security may have been set to "Medium" or "High." This will prevent the codecs from being properly installed.
Change your Internet security to "Low" during the installation process, or see your network administrator for proper installation.
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My music keeps skipping/cutting out. How do I fix this?
1. This could be because you're trying to listen to a member of E-Radio at a bandwidth higher than your current network connection supports.
2. If you're surfing to other web sites or pages while you play your station, loading those web pages reduces the amount of bandwidth available to stream music to your computer.
3. Buffering or continual skipping may also indicate that you simply are not connecting to the Internet with enough bandwidth to stream the speed that you have selected. Try to close some applications that use your Internet Connection.
One good way to see the programs that are using bandwidth is the freeware NetLimiter Monitor that you can download here http://www.netlimiter.com/.
4. Another cause for skipping could be that your computer's processor is maxed out. Try quitting other applications while you are listening with E-Radio Player.
For optimal performance, try adjusting your player's buffering.
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Setting the Windows Media Player to work behind a proxy or firewall - Under Macintosh
For Windows Media Player for the Macintosh:
1. Select Edit from the Preferences menu.
2. Select Use Proxy for HTTP Streaming
3. Enter the name of your proxy server and the port number. If you do not know what to enter, contact your Network Administrator.
4. If you are certain that you are not using a proxy server, make certain that your Windows Media Player is set to use 'No Proxy', as this can cause connection issues if there is no proxy set within your browser.
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Setting the Windows Media Player to work behind a proxy or firewall - Under Windows
Some schools and offices have firewalls or proxy servers which are between your computer and the Internet. If this is your case, you need to set up Windows Media Player to pass through the firewall.
A. For Windows Media Player 7, 9, 10 for the PC:
1. Click on "Tools."
2. Select "Options" from the drop-down menu.
3. Click the "Network" tab.
4. Locate the Proxy Settings area.
5. Double-click on "HTTP Browser."
6. Select the "Use browser proxy settings" option.
7. Click "OK."
8. Click "OK."
B. For Windows Media Player 6.4 for the PC:
1. Open Windows Media Player 6.4.
2. Click "View," located on the Windows Media Player toolbar.
3. Select "Options."
4. Click on the "Advanced" tab.
5. Click "Streaming Media (Windows Media)" to highlight.
6. Click the "Change.." button.
7. At the bottom of the page, verify that the "HTTP" option is checked.
8. If you already know that your web browser is configured to use a web proxy, select the option labeled "Use Browser Settings." If you know the proxy address and port number follow these steps:
1. Select "Use Proxy."
2. Click the "Configure Proxy Settings" button.
3. Insert the proxy address and insert the correct port number, either 80 or 8080.
4. Click "OK."
9. Click "OK" to return to the Advanced Options dialog box.
10. Click "OK" to return to the Windows Media Player.
11. Click "OK."
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Why am I not able to hear the audio?
There are several possible causes of this problem. We suggest that you check each of the following to be sure your system is configured correctly:
1. Check that your external speakers or headphones are fully connected.
2. Check to verify that you are able to hear system alerts or other computer sounds (this would ensure that there isn't a problem with your sound card or speakers).
3. Be sure that the audio level on your speakers is not turned down too low or turned off.
4. Make sure the Windows Media Player is not muted or that the sound level is not set too low.
5. If you are connecting from your workplace or on a home network, are you behind proxy server (firewall)?
If so, you may need to configure your Windows Media Player software.
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Why does the reception frequently pause to buffer?
If the station frequently buffer, then it means that you are not maintaining a fast enough connection to our servers at the speed you selected. First, configure your player to accept HTTP streams:
Windows Media Player 7 and above
1. Open Windows Media Player.
2. On the menu bar, select "Tools" and pull down to "Options."
3. In Options, select the "Network" tab.
4. Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked.
5. Then hit "OK" to close this window, and "OK" again to close the Options window.
Windows Media Player 6.4
1. Open Windows Media Player.
2. On the menu bar, select "View" and pull down to "Options."
3. In Options, select the "Advanced" tab.
4. Highlight "Streaming Media" in the window shown, and then click the "Change" button.
5. Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked.
6. Then hit "OK" to close this window, and "OK" again to close the Options window.
If that doesn't fix it, try increasing your buffering rate in the player:
Windows Media Player 7.0 and above
1. Open the Windows Media Player.
2. Pull down the Tools menu and select "Options."
3. Select "Performance."
4. Under Network Buffering, select "Buffer."
5. Adjust buffering to "30 seconds of data."
6. Click "OK."
7. Close and reopen your web browser.
Windows Media Player 6.4
1. Open the Windows Media Player.
2. Pull down the View menu and select "Options."
3. Go to the "Advanced" tab.
4. Select "Streaming Media (Windows Media)" and click "Change..."
5. Increase buffering to "30 seconds of data."
6. Click "OK."
7. Close and reopen your web browser.